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Returns

To start a return or exchange, please access our return portal here.

 RETURN POLICY

July 1-5th sale: purchases made during this time period with the special tiered promotion are NOT eligible for exchanges and returns. 

2024 collection note:

Hey Stranger, just a reminder that we used new factories this year and while we are thrilled with how amazing these items turned out, if you're a Stranger at heart, you might feel some difference in the fit of our products. Don't hesitate to contact us with questions or comments.

Returns and exchanges are now available with the purchase of re:do! For $1.98, get one free* exchange or return with re:do, making returns/exchanges easy breezy! 

Final sale items such as vault, outlet, and custom or altered items and discounted items are not eligible, based on the information in marketing materials**.  Items must have their original liners and tags (if they had any) and must be in the same condition as received in order to qualify for an exchange. Make-up, deodorant stains, perfume, dog hair, cigarette smell and any other type of stain will deem an item not returnable. PROMOTIONAL ITEMS will be charged at current market price if not returned with the qualifying order.

Selecting re:do at checkout qualifies you for  free return labels on returns & one exchange on eligible items. Didn’t checkout with Re:Do? You can still exchange/return eligible items. Re:do will allow you to purchase a label through them with discounted shipping rates. Refunds incur in a 10% restocking fee.

**Sometimes we offer sales, such as flash sales, that make an item ineligible. Unfortunately, we are not able to modify the purchase of re:do for these cases, so the customer will still be able to purchase the service, but the items will in fact, not be covered for returns/exchanges. The conditions on specific sales that are stated in promotional material  will apply. 

Any questions we didn’t answer?
Talk to us, Stranger!
orders@strangebikinis.com

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