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RETURN POLICY
(Maybe change “customer care” in the drop down menu to “returns”)
Please do not return any goods without first reading this and talking to us via email.
Returns and exchanges are to be requested within 14 days of package delivery and it must be dropped off at our warehouse or postmarked no later than 7 days after obtaining approval from us. Garments must be unused, unwashed and must still have their original liners and tags (if they had any) and must be in the same condition as received.
EXCHANGES
Exchanges are accepted as long as the item is not discounted or in clearance and the garment is in its original condition and with original tags and liners. In general, exchanges happen by dropping off the qualifying item* or sending it back to us, placing a new order and we refund the value of the original purchase (minus shipping).
Exchanges do not incur a restocking fee, but the customer is responsible for return shipping cost. (In specific cases, we can generate a label for you but it will be deducted from the refund amount).
Exchanges are managed case by case, and sometimes we can make an exception to the rule. Please email orders@strangebikinis.com with your inquiry. Include order number, name & reason for exchange in the email and we will let you know how to proceed.
EXCHANGE FOR STORE CREDIT
Exchanges can be credited as store credit and will not incur a restocking fee. Store credit on exchanges does not expire. If your exchange is approved, store credit will be issued once the item has been delivered at our warehouse.
RETURNS
We want you, Stranger, to LOVE yourself and how you feel in our designs. We are willing to help you find something that will make you feel BOMB! However, if you feel like you need to return an item and there is definitely nothing from our shop that you will love, we can accept a return (provided that the garment qualifies*).
Returns incur a restocking fee of 20%. This helps us cover the costs of shipping, handling the initial shipment and re-entering the product into our inventory. It’s what it takes to keep a small business afloat, babe!
*QUALIFYING ITEMS:
Clearance and deeply discounted items are not eligible for returns or exchanges. In general, discounted items are not eligible for returns or exchanges either, but we sometimes can make an exception based on reason, quality and/or inventory. Please email us with your questions and order number to orders@strangebikinis.com.
As a small business with the goal of reducing our carbon footprint as much as possible, we DO NOT incinerate or discard returns, and therefore all items returned to us go through a detailed inspection at arrival so someone else can enjoy the garment. If there is evidence that a bikini bottom has been worn or tried on without the hygienic liner, the petition to exchange/return will be denied. We also request that out of consideration, you try on bikinis with underwear on and clean armpits (deodorant stains stink!). We reserve the right to deny a return/exchange request based on hygienic reasons.
Other items such as gift cards, slippers, hats and stickers are not eligible for returns/exchanges.
ALTERED ITEMS:
Once an item has been altered for your unique body, it is yours. We do not take exchanges or returns on altered items.
CUSTOM ITEMS
While we don’t take exchanges and/or returns on custom items, we will work with you to make sure that it fits perfectly. Please email us to orders@strangebikinis.com
DEFECTIVE AND WRONG ITEMS:
We inspect our products a few times before shipping and put at least 2 pairs of eyes while fulfilling, but sometimes we still ship things wrong. If you receive a defective item or something you didn’t order, please email us within 7 days of receiving your item to orders@strangebikinis.com and include the following:
order number
a brief statement of what was wrong
a picture that shows the printout of the order along with what you received or what was wrong with your item.
We will check your claim and let you know how to proceed. If we made an error, we will provide a label for return and we’ll ship the good/right item for you right away.
EXCHANGING OR RETURNING ITEMS IN PERSON
In general, returns/exchanges are accepted at our store but the refund will be processed by our office staff during weekdays. You will be required to leave the goods at the store and you will be notified once it has been processed. Please understand that retail associates cannot process a return at this time. You will receive an email when your refund has been processed and allow 5-7 days for it to show in your account. Please make sure we have an order number and customer name. All rules in the general return/exchange policy apply to in-person returns as well.
FREE SHIPPING DISCOUNTS
When applicable, free shipping value is voided if the items in the order are returned/exchanged and it results in the order not meeting the free shipping requirements. Shipping fee will be deducted from the refund total.
PROMOTIONAL ITEMS
If an order had a promotional item (for example, a free product on orders over X value) or it was a BOGO deal, and an item from the order is returned, the full cost of the promotional item will be deducted from the refund total, unless the free qualifying item* is returned as well.
SHIPPING THINGS BACK TO US
After having your exchange/return approved, whether you drop it off at our Reno, NV warehouse or mail it back, is up to you. We are not responsible for the items until they arrive at our warehouse. We recommend sending your return/exchange via USPS and purchasing shipment insurance. When requested, we are able to generate a label for your package but 1) we do not purchase insurance on return labels and 2) the cost will be deducted from your return total.
Any questions we didn’t answer?
Talk to us, Stranger!
orders@strangebikinis.com
